{"id":164,"date":"2025-12-09T19:05:31","date_gmt":"2025-12-09T18:05:31","guid":{"rendered":"https:\/\/www.achollet.cfppaondes.fr\/?page_id=164"},"modified":"2025-12-17T14:13:47","modified_gmt":"2025-12-17T13:13:47","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/www.achollet.cfppaondes.fr\/en\/remboursements_retours\/","title":{"rendered":"Politique de retours, remboursements et r\u00e9clamations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"164\" class=\"elementor elementor-164\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4aa213 e-flex e-con-boxed e-con e-parent\" data-id=\"7e4aa213\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7169bed4 elementor-widget elementor-widget-text-editor\" data-id=\"7169bed4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p>\n<p data-start=\"320\" data-end=\"572\"><span style=\"text-decoration: underline;\"><strong>Produits concern\u00e9s<\/strong><\/span><br data-start=\"338\" data-end=\"341\" \/>Les ventes r\u00e9alis\u00e9es sur le site \u00ab Vivre d\u2019agneaux et d\u2019\u0153ufs frais \u00bb portent exclusivement sur des denr\u00e9es alimentaires p\u00e9rissables, notamment :<br data-start=\"485\" data-end=\"488\" \/>\u2013 viande d\u2019agneau<br data-start=\"505\" data-end=\"508\" \/>\u2013 \u0153ufs et autres produits alimentaires issus de l\u2019exploitation<\/p>\n<p data-start=\"574\" data-end=\"753\"><span style=\"text-decoration: underline;\"><strong>Absence de droit de r\u00e9tractation<\/strong><\/span><br data-start=\"606\" data-end=\"609\" \/>Conform\u00e9ment \u00e0 l<strong>\u2019article L221-28 du Code de la consommation<\/strong>, le droit de r\u00e9tractation ne s\u2019applique pas aux produits alimentaires p\u00e9rissables.<\/p>\n<p data-start=\"755\" data-end=\"866\">Aucun retour ni remboursement ne sera accept\u00e9 apr\u00e8s livraison, y compris en cas de changement d\u2019avis du client.<\/p>\n<p data-start=\"868\" data-end=\"1148\"><span style=\"text-decoration: underline;\"><strong>R\u00e9clamations \u2013 cas strictement accept\u00e9s<\/strong><\/span><br data-start=\"907\" data-end=\"910\" \/>Une r\u00e9clamation peut \u00eatre \u00e9tudi\u00e9e uniquement dans les situations suivantes :<br data-start=\"986\" data-end=\"989\" \/>\u2013 erreur av\u00e9r\u00e9e dans la commande (produit ou quantit\u00e9)<br data-start=\"1043\" data-end=\"1046\" \/>\u2013 produit manifestement non conforme \u00e0 la livraison<br data-start=\"1097\" data-end=\"1100\" \/>\u2013 d\u00e9faut li\u00e9 au transport, visible \u00e0 r\u00e9ception<\/p>\n<p data-start=\"1150\" data-end=\"1368\">La r\u00e9clamation doit imp\u00e9rativement :<br data-start=\"1186\" data-end=\"1189\" \/>\u2013 \u00eatre transmise dans un d\u00e9lai maximum de 24 heures apr\u00e8s la livraison<br data-start=\"1259\" data-end=\"1262\" \/>\u2013 \u00eatre accompagn\u00e9e de photos claires et exploitables<br data-start=\"1314\" data-end=\"1317\" \/>\u2013 \u00eatre envoy\u00e9e par email \u00e0 : [ton adresse e-mail]<\/p>\n<p data-start=\"1370\" data-end=\"1442\">Toute r\u00e9clamation hors d\u00e9lai ou incompl\u00e8te sera automatiquement refus\u00e9e.<\/p>\n<p data-start=\"1444\" data-end=\"1749\"><span style=\"text-decoration: underline;\"><strong>Conditions de recevabilit\u00e9<\/strong><\/span><br data-start=\"1470\" data-end=\"1473\" \/>Pour \u00eatre recevable, la r\u00e9clamation doit concerner un produit :<br data-start=\"1536\" data-end=\"1539\" \/>\u2013 conserv\u00e9 dans des conditions conformes apr\u00e8s livraison<br data-start=\"1595\" data-end=\"1598\" \/>\u2013 non consomm\u00e9 ou non transform\u00e9 de mani\u00e8re significative<br data-start=\"1655\" data-end=\"1658\" \/>\u2013 dont le d\u00e9faut ne r\u00e9sulte pas d\u2019une mauvaise conservation ou manipulation par le client<\/p>\n<p data-start=\"1751\" data-end=\"1915\">Les pr\u00e9f\u00e9rences personnelles (go\u00fbt, texture, mode de cuisson, odeur li\u00e9e \u00e0 la maturation naturelle de la viande, etc.) ne constituent pas un motif de remboursement.<\/p>\n<p data-start=\"1917\" data-end=\"2124\"><span style=\"text-decoration: underline;\"><strong>Modalit\u00e9s de compensation<\/strong><\/span><br data-start=\"1942\" data-end=\"1945\" \/>Si la r\u00e9clamation est jug\u00e9e fond\u00e9e apr\u00e8s analyse :<br data-start=\"1995\" data-end=\"1998\" \/>\u2013 un avoir pourra \u00eatre propos\u00e9<br data-start=\"2028\" data-end=\"2031\" \/>\u2013 ou un remboursement partiel ou total<br data-start=\"2069\" data-end=\"2072\" \/>\u2013 ou exceptionnellement un remplacement du produit<\/p>\n<p data-start=\"2126\" data-end=\"2215\">Le choix de la compensation appartient au vendeur, en fonction de la situation constat\u00e9e.<\/p>\n<p data-start=\"2217\" data-end=\"2394\"><span style=\"text-decoration: underline;\"><strong>Aucun retour physique des produits<\/strong><\/span><br data-start=\"2251\" data-end=\"2254\" \/>Pour des raisons sanitaires et r\u00e9glementaires, aucun produit alimentaire ne devra \u00eatre retourn\u00e9, sauf demande \u00e9crite expresse de notre part.<\/p>\n<p data-start=\"2396\" data-end=\"2530\"><span style=\"text-decoration: underline;\"><strong>Contact<\/strong><\/span><br data-start=\"2403\" data-end=\"2406\" \/>Pour toute question ou r\u00e9clamation, vous pouvez nous contacter \u00e0 :<br data-start=\"2472\" data-end=\"2475\" \/>Email:<span style=\"text-decoration: underline;\"> sapritchdu17@live.fr<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Produits concern\u00e9sLes ventes r\u00e9alis\u00e9es sur le site \u00ab Vivre d\u2019agneaux et d\u2019\u0153ufs frais \u00bb portent exclusivement sur des denr\u00e9es alimentaires [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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